Comments on: Kulula sucks!

By: Angelen

Angelen — Mon, 16 Aug 2010 10:12:50 +0000

Kulula sucks BIG time. I usually fly kulula, but will NOT ever use them again. There flights are not that much cheaper than others and yet you have MUCH more problems with them.
I made a booking on 3 August 2010 to fly from JHB to PE on the 26 to 31 August 2010. I called them today to ask if I may please get atleast some of my money back and was informed that I can only change the booking and not get a refund at all – If I don’t change it to another date, of which I have no other date I will now loose all my money -what a load of crap – I’m gonna make sure everyone NEVER EVER uses kulula again.

By: The world’s best girlfriend (me) | snowgoose

The world’s best girlfriend (me) | snowgoose — Tue, 06 Jul 2010 20:05:00 +0000

[...] I guess you want to hear the story – and we all know I love telling them! After the Kulula debacle in February, Shaun & I were given Kulula vouchers, which expire at the end of May. We briefly discussed [...]

By: pariksha

pariksha — Tue, 18 May 2010 12:33:30 +0000

Incident 1
I was a passenger on your Friday,14 May 2010,MN 660 from Durban to Johannesburg, i had a meeting in Joburg that afternoon and only onroute to the airport was i sms’d that the flight was delayed not for 1 hour but 5 hours. I approached your customer service desk at the airport and was helped by a very polite Tracy but she could not arrange for me to be put on another flight to make my meeting. I had to re-schedule my meeting for Saturday morning as i had only reached Joburg at 7.15pm. I had sat at the airport since 12.30 Friday waiting for some hope of reaching my destination earlier. On being so frustrated your customer service lady compensated me with meal vouchers from Wimpy.

Incident 2
On 6 May 2010 i received a mail stating that my flight MN637 had a time change and was changed to fly out at 20h20. I arranged for my day’s erronds to be completed and my car returned and was at the airport at 4pm to ensure i avoided any traffic. On arriving at the airport i received an sms stating that the flight was delayed and was now for 21h20. At your check in counter i enquired with your lady, Sunita, if there was anyway to ensure i left the same time. She said she could not help me and was to approach the customer service. I was travelling with 5 other passengers and requested her to seat us together, which she did not. I thereafter received another sms stating that the flight was further delayed till 10pm. I was totally frustrated and irrate as i had been at the airport since 4pm. On approaching your customer service’s they attempted to help. Craig the duty manager could only refer us to departures as he could not help.

I had waited on this trip to Johannesburg approx 10 hours at the airport. I had additional parking costs as i had parked my vehicle at the King Shaka airport. Your crew members on by trip back to Durban were the most unpleasant and unapologetic crew that i have encountered. For continously delaying my flight, your company needs to be more apologetic and your staff needs to portray the sincerity of the apology. On the brink of our FIFA , to think that we have such problems, makes me believe that we will never be able to pull off a good appearance to our guests. Our tourists first encounter to our country are the airports and airlines, and if service standards are so poor, i don’t believe we will have follow up tourists to our country.

I understand problems are encountered at every business, but it is our service in the way we handle the situation that helps our clients to be patient with the difficulties experienced. Kulula lacks that service standard. I lost time, costs on hotel and parking as well as frustration in the waiting period. My parents travelled with me and the are elderly people, who had to be sit and wait 10 hours with me for Kulula’s problems.A meal compensation is nothing compared to the hours wasted at the airports and the bother of being in limbo due to just waiting and hoping to reach our destination.

Please ensure that your crew members are more polite and friendly.

A very irate and disgusted patron

By: Dawn

Dawn — Thu, 22 Apr 2010 11:00:55 +0000

Can i join the “khulula Sucks” Club?! Last 3 flights to Lanseria delayed. No reason ( not that it would change anything) the most unreliable, non-caring and arrogant airline. I book flights fairly early back home to ensure that i can travel the rather deserted roads back to my farm in some daylight. Guess what, tonight, that is if the delay is not extended, i will drive the desrted, pot-holed road at around 8.30 pm.
Will be a very “religious journey” – lots of praying…..

By: Jenny

Jenny — Tue, 02 Mar 2010 10:27:16 +0000

We are forced to fly with Crapula.com for work and I haaate it! My last experience was my 8HOUR DELAY at CT airport on a Friday night. Got half the cheery sms telling us our plane is on the way on the Saturday morning! And when we boarded at 11.30pm that night we had to listen to their kak jokes and they didn’t even throw a free drink our way. KULULA SUCKS PILES.

By: Brent

Brent — Mon, 01 Mar 2010 12:12:47 +0000

Yeah I hope that you get some kind of compensation from them, I mean you work so hard and then you want to have a little break to relax and unwind and Kulula stuffs up your whole weekend, not cool man.

By: Craig

Craig — Mon, 01 Mar 2010 07:59:28 +0000

Eek. What a scary tale indeed! O.O

By: Angel

Angel — Mon, 01 Mar 2010 07:49:52 +0000

Thats enough for me never to fly Kulula.

By: FeistyFemale

FeistyFemale — Sat, 27 Feb 2010 15:16:53 +0000

They could suck more, really they can.

I’d be bleak (even as a reader) if they don’t take some form of corrective action after this post.

By: Jeanette

Jeanette — Fri, 26 Feb 2010 20:48:07 +0000

What a crap day!! Hope you get your luggage soon